Job title:
Systems Administrator I Care Systems Support Officer
Directorate: Health & Social Care
Location: Stafford when in the office
Salary: £19,698 - £20,903
Contract type: 30 Hours per week I Permanent I Flexible working – happy to discuss options
Our role
We’re looking for a Systems Support Officer to join the team to support in providing great business advice and guidance, technical support, system maintenance and development of the CareDirector system and other social care systems. These systems are used by support staff who deliver social care services to vulnerable people in Staffordshire, so the work you do will be really important!
What you’ll do
The CareDirector system has 2600+ users across adults and children’s services and this includes users within Staffordshire Council and users in partner organisations too.
You’ll be joining us at a time of change, supporting the transition of our users onto a new version of the Social Care IT system. So, you’ll be making sure our frequently asked questions are in place and effective and you’ll communicate key issues as they arise.
What we’ll need from you
You’ll be someone who enjoys all things systems, so you’ll be able to understand the best way to use the system and then how to explain this to others but also how to spot issues and resolve them.
You’ll also have:
- Excellent organisation skills and attention to detail
- Be a strong communicator able to talk to people at all levels
- IT skills to be able to develop user guidance documents and virtual learning materials
- Be a problem solver
Our benefits
We’ve created a supportive working environment here at Staffordshire County Council because we recognise the benefits of enabling our employees to achieve their full potential whilst enjoying a healthy work-life balance. We’ve achieved this by offering more flexible working practices and supplying the tools and equipment to enable more smart and agile working.
And here’s just some of the benefits we have here at Staffordshire: